Puja Mandirs Terms of Trade & Quality Guarantee


Disclaimer for timber, description guarantee and your consumer rights.

 

Puja Mandirs provides the following guarantees and store policy in accordance with the Australian Consumer Law. We manufacture bespoke, custom, hand-made wooden furniture and temples from new timber and these guarantees are offered in the context of what our Customers should expect from Puja Mandirs subject to acceptance of the following disclaimer.

 

Quality Guarantee

  • At Puja Mandirs, we pride ourselves on the quality of the furniture that we produce.  All furniture is checked, subject to control measures to ensure that every piece is the appropriate size and is free from sanding marks, dents, pulled grain or other damage.  Subject to natural imperfections which may arise from our use of timber as described in our Timber Disclaimer. 

  • Every Puja Mandirs piece is built to order. Once your order has been placed, we hand select the wood and materials to create your piece of furniture. The wood grain and colour will be 100% unique to your piece. No two finished products are the same!

  • Handmade Nature of Item; each mandir is unique and custom made by hand for you so as with any handmade piece there will be a variation between the diagram, image and final piece.

Payment Terms

  • Payment by credit card or EFT to Orna Group Pty Ltd.

  • 2.2% surcharge is applicable on credit card payments.

  • 50% advance payment prior to commencement of work.

    • Advance payment indicates acceptance of this quote.

    • Final payment due at time of completion of item.

    • Item remains the property of Puja Mandirs until invoice is paid in full.

  • Instalment payment plans are available on request.

  • Quotes are valid up to 30 days from date of quote.

Delivery

  • For all items delivery and installation is extra and is charged on actuals as per transporter quote.

  • Local and interstate delivery is undertaken by a third party transporter. Puja Mandirs does not have its own delivery company. 

  • Puja Mandirs does not take any responsibility for damage incurring in transit once the item has left our premises. Any defects that result in mishandling in delivery all claims will be directed to the third party delivery company. Any solution for damage if incurred will be undertaken at the discretion of Puja Mandirs.

    • If damage occurs in local delivery transit (Sydney and surrounding suburbs): we will review the damage and the cause and attempt to find a solution. Damage must be reported on immediate delivery of the item. If any repairs are to be made on the item all shipping costs will be borne by the customer.

    • If damage occurs in interstate delivery transit: We highly recommend all customers buy insurance in case of damage in transit. Without insurance the transport company will not take responsibility. If any repairs are to be made on the item all shipping costs will be borne by the customer.

Self Pick Up

  • You are welcome to arrange your own transporter or self pick up from our warehouse.

  • We do not take any responsibility for any damage incurred when you are transporting the temple by your own arrangements.

  • Two strong men are required at minimum to lift and it is recommended that blankets and straps are used to secure the temple in your vehicle.

Production Timeframe

  • Mandirs 10-12 weeks from order to delivery.

  • We endeavour to deliver all our orders within the above time frames.

  • Occasionally due to hand-crafting delays or unique design adjustments the time frames may be longer.

  • Peak season and festival time frame may be longer.

Cancellations
Order cancellations and alterations (alterations may impact price) are allowed within a 2 day period from the time of advance payment or purchase.

After this time, we will not accept cancellations or alterations and your advance becomes non refundable.

Puja Mandirs products are custom made on order. Our products are therefore non-refundable and cannot be returned or exchanged.

Returns and Refunds Policy

Puja Mandirs complies with the obligations imposed in the Australian Consumer Law. If there is a minor issue with your piece of furniture, as per Australian Consumer Law and within our Warranty Terms you are entitled to have the goods repaired or replaced.

You are also entitled to a refund or replacement in the unlikely case of a major failure. 

As per Australian Consumer Law refunds or returns on custom made items are offered only if:

The item is faulty with manufacturing defects and this must be reported immediately on receiving the product or within 7 days of the defect becoming apparent. Photos and email details must be provided.

Manufacturing defects covered by our 6 month Warranty Terms qualifies as:

  • Drawers/ cupboards not working

  • Loose handles or loose joints

  • Chips or colour missing

  • Light not working

  • Crooked or misaligned decorative parts

If item is deemed to have a manufacturing defect and cannot be repaired, we will provide a refund less the cost of shipping from us to you as all our shipping is conducted by third party and is non refundable.

Return shipping for items deemed to have a manufacturing defect will be borne by us.

Upon receipt and inspection of the returned merchandise, we will issue the refund within 2-3 business days.

You may not be eligible for a return or repair, and we will review repair and possible cost of repair on a case by case basis if the item is deemed damaged through:

  • Rough or misuse or general usage

  • Self installation or adjustments

  • Self transit damage

  • Moving item around the house or setup,

  • It is not a manufacturing defect covered by our warranty terms, you may be charged repair costs or it may not be possible to repair the damage.

Also excluded is claims arising from:

  • Any accidental damage by the customer​

  • Any abusive, negligent or inappropriate use

  • Any improper or inadequate care and maintenance applied to the furniture, including use of products other than furniture grade wood care products.

  • Any alteration or repair not undertaken or approved by Puja Mandirs

  • Any natural marks, blemishes or characteristics of the timber including gum vein, colour variations, grain variations

  • Any excessive weight being placed on drawers, trays, main platform, stage and runners.

  • Normal wear and tear is excluded as is a factor outside of Puja Mandirs’s control. This includes but is not limited to-

    • Natural darkening or lightening of timber over time

    • Natural movement of timber caused by variation to the environmental conditions in which the piece is kept

    • Dulling of the surface

    • Scratches that occur through use

In the event that our staff or an employee of Puja Mandirs is called out to inspect an alleged defect in workmanship, a major fault or any other claim and these are not substantiated or established to be the responsibility of Puja Mandirs under our warranty or Australian Consumer Law, the customer will be charged the costs associated with the call out or shipping of the item.

  • Note: The sketches in our quotes are visual indicators of the custom product and are not guaranteed as exact representatives of the final product in terms of scale or overall look. Puja Mandirs will do its best to ensure all the customers product design requirements are captured in the sketch quotes.

  • All custom designs are forwarded to you for approval on quotes before work commences. 

  • Our terms of trade are deemed accepted once you accept a quote and an order is placed via and advance paid.

  • We will not provide refunds or exchange if you are subsequently dissatisfied with a design or quote approved by you. 

  • At times clients may provide us with designs created by third parties. We reserve the right to not be able to produce the exact same design as we cannot guarantee that the design is not flawed, and that it will work with the timber and within our machining capacity.

  • Designs that have not been tested by way of a proto-type may be flawed. If we do create a custom piece from a third party design, we may need to make significant adjustments to the design as it is produced.

  • We do not guarantee that the design will be functional, and meet your needs and your consumer rights may not apply.

No refunds/ replacements/returns are offered if:

  • You do not like final product, size & shape, overall dimensions

  • Does not fit in your doorway, room, house, staircase

  • You do not like final colour, texture of finish

  • We will not offer any refunds, replacement or exchanges for natural timber defects, timber light and dark variations of wood, natural colour shade variations due to wood being a natural product

  • Does not look exactly like the photo in the catalogue

  • You do not like the carvings, handles or other features

  • All products are handmade and there will 5-10% variation in each piece

  • Again due to handmade nature of product there maybe1-5cm difference in some dimensions

  • No refund will be offered if item is not ready by stipulated period, we will update you on any delays through the manufacturing period

  • No refund for change of mind

In the event a Return and Refund is authorised:

  • Puja Mandirs reserves the right to choose between repair or replacement or refund and return of an item in relation to which a valid claim has been made.

  • The maximum liability shall be limited to the repair, refund or replacement of the item only (at the discretion of Puja Mandirs)

  • Return authorisation must be obtained prior to return of shipment.

  • Once a return has been requested, you can drop of or return piece to the Puja Mandirs Showroom.

  • All returned merchandise must be in "like new" condition.

  • Unless there is a deemed manufacturing defect customer is responsible for the return shipping costs. All shipping charges are non-refundable.

  • If the item is not returned in a "like new"condition, returns for any reason are subject to a 30% restocking fee which is calculated on the total sale price of the item including GST.

  • The restocking fee is only waived if there is an exchange (agreed at Puja Mandirs discretion) for an item of equal value or greater, or a store credit to be used within 6 months of issue.

Warranty / Product Safety Liability & Performance

  • We guarantee that our products are of an acceptable quality, free from defects in the workmanship, is safe and durable. 

  • We advise our customers that the temple is not a toy and care should be taken with children in its presence.

  • Puja Mandirs bears no responsibility for any injury caused.

  • Puja Mandirs is not responsible for normal wear and tear or personal and or property damage due to the customers.

  • Hand carved parts and decorative parts will not withstand rough usage.

  • Puja Mandirs will not be liable for any issues arising when above maintenance advice is not followed or recommended products are not used. 

  • All two-part temples (base and main idol cabin area separate) are made with two detachable separate wooden back strips. It is recommended that on delivery you attach the two strips at the back by way of screws so that both top and bottom base of temple are securely joined.

  • It is recommended that you only use wood safe and furniture grade wood care products on your mandir. We cannot guarantee how the timber will react when not cared for in accordance with our instructions.

  • If for any reason you have an issue with your furniture, please contact us so we can endeavour to help in resolving the matter.

Description Guarantee

  • Each Puja Mandirs piece is unique. We guarantee that all of our pieces are fit for the purpose described by us.  

  • If you select a design created by us as displayed on our website, we guarantee that the item will be made in accordance with the instructions that you provide.  This includes, the size, colour, the type of finish, style and design.

  • We cannot guarantee the exact same ‘look’ as displayed on our website as even where the same type of timber is used, each piece will differ. 

  • We guarantee to make custom pieces in accordance with the information provided by you.  For this reason, we encourage you to provide us with all of your specific requirements in writing. This includes but is not limited to, design, specific carvings, the timber
    type, and measurements.  

  • Unless specified we will use and select appropriate suitable carvings as per the design and style of your product.

  • We cannot guarantee the final colour of the product will be an exact replica of the colour you have selected or as per a product in our catalogue or as seen in an image.

  • Staining, colouring and hand painting are subject to a varying degree of factors including natural shade of timber, temperature, humidity and batch control. 

Storage Fees

  • Completed pieces not picked up by the client within 10 days following completion or approved for delivery within 10 days will incur a $25 storage fee per item per week for items stored at the Puja Mandirs Showroom or $100 per item per week if stored at our storage facility.

Timber Disclaimer

  • The nature of timber is that there is great variance of tone and natural character including gum vein, gum pockets, grain pattern, knots and bolt holes. We cannot guarantee to reproduce an exact match to the appearance and tone of the timber from a product displayed on our website as we only have access to the timber that is available at the time. We undertake to match the timber as close as possible to your preferences if they are described to us in the quote order form.  

  • All of our timber is furniture grade timber obtained by us from third party suppliers. Our suppliers have informed us that the timber moisture content levels do not exceed 12% but we cannot guarantee that every piece of timber has been checked. 

  • Timber is a natural living product and always moves, depending upon the surrounding environment.  For example, moisture held within the timber can dry when moved to a heated environment.  When a change in environment occurs quickly, small splits in the timber may appear.  This is to be expected and is not a defect, but part of the natural adaptation process.